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Irma Club

Irma Club Guests Rewards Program

Hotel Irmagladly welcomes you as a member of our guest rewards programs Villa Club Distinguished Member and Villa Club VIP, designed for frequent travelers like you.

Below you will find information of all the advantages and benefits that we offer you once you belong to either two of our membership levels, which will allow you to enjoy valuable and useful rewards during your stay with us.

Distinguished Member

You are a Distinguished Member from the moment you enroll in the program at the front desk or by calling our Villa Club phone number and during the accumulation of 15 overnight stays (complementary night stay are not considered) in a 12 month period. The following benefits apply during your stay with us:

  • Points generated as new members for room rental are used from your second stay on.

  • Complimentary services in office requirements (2 local faxes and up to 2 black and white prints per stay).

  • Cancellations without fees until 09:00 a.m. of the day of your arrival (applies only during low season).

  • Free local calls.

  • A welcome cocktail with national drink per adult (Margarita, Daiquiri, Cuba Libre or Soda).

  • 15% off in breakfast, lunch or dinner in hotel restaurant and room service, as well as events and banquets, upon presentation of your membership card. (Id and Villa Club membership card are required).

  • Late check out until 2:30 pm (subject to availability).

  • 15% off in any purchase at the tobacco shop.

Points Required for Free Nights

Points required to enjoy a free night stay in a standard room during each season:

Season: Low High Special
Points: 17,500 25,000 45,000

Low Season: Except the ones that comprise high and special season.

High Season: January 05, February and March,Easter and Summer (according to the hotel calendar and holidays)

Special Season: December 19 to January 04 and Holy Week.

Discount Certificates

The Villa Club Rewards Program allows you to redeem your points for Room Nights Discount Certificates:

Redeem 10,000 Villa Club points to obtain a 30% discount certificate for 1 night.

Redeem 15,000 Villa Club points to obtain a 50% discount certificate for 1 night

*Note: Discount Certificates apply considering only the Rack rate valid during the stay. It does not apply with other promotions. Subject to availability.

Reservations and Information About Points

We will gladly inform you of points balance, or if you would like to request a Discount Certificate and/or Free Reward Nights, just call us at the following numbers (please have your membership number on hand):

Free number within Mexico: 01 800 01 84552.

From the Mexico City metropolitan area: 01 (55) 9000 13 00 to 02.

Terms & Conditions

Bookings for reward nights must be made at least 7 days prior to arrival. Reservations have to be made through our Reservations Call Center 01 800 01 84552 toll free or from Mexico City at (55) 9000 1300 tol 02, Monday to Friday from 9:00 am to 6:00 pm. Reward nights cannot be reserved directly at the hotel.

Reservations changes or cancellations for reward nights apply a: $20 USD charge, otherwise, points will be cancelled.

It’s permitted to earn Villa Club points with restaurant and / or bar consumptions as long as the person that is paying shows the Villa Club Card and an ID.

It is not permitted to redeem Villa Club room night points at Hotel Irma or vice versa.

If during a 24 months period after you enrolled to Villa Club or your last points accumulation via room rent, catering, or food and beverage consume, no activity is registered in your member account, your membership will expire as well as all the benefits that the program offers.

Villa Club Reward Points are valid for 2 years. Example: Points accumulated during January 2014 will expire on January 2016.